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Below you will find answers to some of the most frequently asked Elvis Week questions. Updates and more questions will be added as needed. Be sure to check back for updates.

If I am an Elvis Insider, can I renew my Elvis Insiders membership when I am in Memphis?
Yes, you can renew your Elvis Insiders membership by visiting the Guest Services Desk in the Graceland Ticket Pavilion during regular business hours.

If I am part of a fan club and want to be in the Honor Guard, what do I need to do?
Please speak to your President or to an officer of your Fan Club to volunteer for the Honor Guard. Members of the Honor Guard will gather in front of the EPE corporate office on the night of August 15 at 7:30 p.m. for a brief meeting and to check-in prior to the Candlelight Vigil.

What will be the procedures and the cost to park at Graceland Area during EW?
The cost to park at Graceland is $10.00 per car per day. If you are an Elvis Insider, you can show your card to receive $3.00 off parking. If you purchase an Elvis Week Premier Ticket Package or Elvis Week Fun Package, you will receive a discounted parking pass for Graceland as part of your package.

You may also purchase an Elvis Week parking pass at Graceland Parking. The Elvis Week parking pass valid for August 7th through August 16th is $50.00; August 12th through August 16th is $30.00. 

Will parking be available for Candlelight and other Elvis Week events, if so what will be the cost?
We will have space available to accommodate your parking needs during the Candlelight Vigil. After 6:00 p.m., there will not be a charge for parking. We hope to have additional, secure parking for everyone attending. In addition, again this year during Elvis Week we will offer a discounted parking pass. More details on the parking pass to come.

For events at the Orpheum theater, parking will be available in the downtown area surrounding the theater at special lots and parking garages. There will be a fee for parking at these locations. Fees will vary depending on the location where you park.

Do I need to make additional arrangements for accessible seating to attend and participate in Elvis Week Events?
Yes, when you order your tickets for any event, please mention your needs and we will  work to accommodate any of your special needs, including parking, seating and accessibility to our entire campus.

If you need handicap seating for the events at the Orpheum, please call the Orpheum Box Office directly at 901-525-3000. Handicap seating at the Orpheum is extremely limited, so please be sure to notify them of any special needs in advance.

Are there transportation services for guests with special needs in Memphis?
For transportation of wheelchairs to other venues, we suggest Wheelchair Express 353-3500. For wheelchair rentals, we suggest Dixie Rents at 5411 Elvis Presley 901-332-3431. They are open 7:30 am - 5 pm Monday thru Saturday. Our wheelchairs are for emergency use only. We strongly advise you mention your accessibility needs to the person taking your ticket order for special accommodations information.

Will EPE keep the restaurants and shops open late during EW?
Schedules for the Graceland gift shops and restaurants will be posted during Elvis Week and the hours will depend on number of visitors on site and event schedules.

When and where do we bring flowers/tributes to be placed at the Meditation Garden?
You can send flowers anytime during Elvis Week - all arrangements can be sent to 3734 Elvis Presley Blvd. Memphis, TN 38116. Make sure your arrangements are sent to the attention of Graceland Meditation Gardens. Large floral arrangements or tributes that need to be placed in Meditation Garden during Elvis Week should be dropped off at the front gate guard shack at Graceland. Graceland staff will transport the arrangements and place in Meditation Garden. If you are planning to keep your arrangement and would like to pick it up following Elvis Week, you must log that information at the guard shack when dropping off your arrangement.

I have heard the Candlelight Vigil can go until wee hours in the morning. What time do people normally start lining up? Where do you line up?
The opening ceremony takes place at 8:30 p.m. on August 15, near the front gates of the mansion property. Fans gather in the street and in Graceland Plaza to see this. There is a queue line in the street. At the end of the ceremony, torches lit from the eternal flame at Elvis’ grave are brought down to the gate. The queue line starts to move as fans walk through the gates and light their candles on the torches and then walk single file up the driveway to the gravesite in the Meditation Garden and back down. To accommodate everyone who is in line, the procession will last as long as we have guests.

Graceland staff members are positioned all along the way to offer assistance. Near the front gate, Elvis fan club leaders from all over the world work in shifts to offer further assistance. Although candle lighting for the procession is from the torches, please do be prepared to light your candle when asked to do so for our traditional “sea of candles” shot for the world news media at the start of the opening ceremony.

Do we bring our own candles or are they provided?
Graceland provides free candles to those who arrive at the vigil without having brought their own. These may be obtained at the front gate anytime during the vigil. Many fans chose to bring their own to the event.

What type of special access is available for persons with disabilities during the Candlelight Vigil?
Guests with disabilities can visit the Graceland Guest Services desk on the day of Candlelight, August 15, where they will be provided with a wristband. Then, at 10:30 p.m., guests will wristbands will need to gather in front of the Lisa Marie terminal. At that time, a Graceland employee will meet the group and escort them to the Graceland gates, where they will be able to get into the procession for the Candlelight Vigil. If you are in a wheelchair, you will need to have someone with you to push you up the hill to Meditation Garden during the procession.

Do we need reservations to tour?
We strongly recommend that you go ahead and make reservations as our tours during Elvis Week traditionally sell fast. Click here to make your reservations online.

If I am a fan club president, where can I pick up my tickets for the Fan Club Presidents' Event?
Fan club presidents will be able to pick up their ticket they have reserved for the Fan Club Presidents' Event in the Ticket Pavilion on Wednesday, August 11 from 9:00 a.m. - 4:00 p.m. Any tickets not picked up at that time will be available at the door of the fan club event starting at 1:00 p.m. on Thursday, August 12.

Other Elvis Week event tickets purchased through Graceland can be picked up at the Guest Services Desk in the Graceland Ticket Pavilion. Tickets not picked up at Guest Services will be available at the door of each event at least 30 minutes prior to the start time (except tickets included in packages, which must be picked up at Guest Services).

Can anyone attend the Elvis Fan Club Presidents’ Event?
Yes. The public is invited to attend the annual Fan Club Presidents’ Event in August. Elvis Presley Enterprises will open the doors to let more people know about the amazing work that fan clubs do. For this event, the public will be invited to purchase tickets to attend the event and hear from some of the fan clubs who work hard to carry on Elvis's name and memory. All fans are invited to attend this event where they can learn more about what official Elvis Presley fan clubs do, while also enjoying a program of EPE company updates, special announcements and a special guest speaker.

Elvis Presley fan club presidents’ will receive an invitation to the event directly from EPE to reserve their complimentary ticket for the event and do not need to call Graceland Reservations. Invitations will be coming soon.

Will all the Elvis Week special guests be signing autographs?
Some guests sign autographs at no charge while others do charge a fee for their photos or autographs. It depends on whether we brought them in or if they have come on their own. It's a very common practice for celebrities to attend conferences and conventions and charge a fee for their autographs, photos, or other memorabilia. A few of our special celebrity guests will have so many people who want their autograph, it would be impossible for them to have enough time to get to everyone so they will not be signing. You will be made aware at each event of autograph opportunities.

When can I pickup my tickets I purchased through Graceland?
I purchased the Elvis Week Premier Package or Elvis Week Fun Package. Where do I pickup my package items?

Tickets and items for these packages can be picked up at Graceland Guest Services between the hours of 9:00 a.m. and 5:00 p.m. starting on Tuesday, August 10. Tickets for events included in the package that not picked up at Guest Services before that event starts, will be available at the door of each event at least 30 minutes prior to the start time.

I purchased the Elvis On Tour VIP Package. Where do I pick up the non-ticket portion of my package?
Tickets for this package will be mailed to you directly from Ticketmaster. For the additional items in the package, these will be available for you to pickup at Graceland Guest Services between the hours of 9:00 a.m. and 5:00 p.m. starting on Tuesday, August 10. Any package items not picked up by 5:00 pm on Saturday, August 14, will be available at door of the screening.

I purchased the Ultimate Elvis Tribute Artist Contest VIP Package that includes the Meet 'n' Greet. How do I get my tickets for the Hard Rock event?
If you have purchased the Ultimate Elvis Tribute Artist Contest VIP Package that include the free Meet ‘n’ Greet, your name will be left at the door of the Hard Rock Cafe for admittance into the Meet ‘n’ Greet. You will be required to show ID for admittance. 

Where and when can I pick up tickets purchased through Ticketmaster?
Your tickets will be mailed to you by Ticketmaster (US and Canada) or will be available at will call prior to the event (international).

If I am from outside the U.S., will I have any trouble ordering from Ticketmaster?
For those purchasing tickets through Ticketmaster that are located outside the U.S., you must have an international credit card in order to place an order for tickets.

In addition, for all international customers (with the exception of Canada), tickets for the events will be held at the Orpheum will call for you to pickup and cannot be mailed.

You may be required to put a local phone number down on the order. If so, please make that phone number your hotel you will be staying at during Elvis Week. If you have not yet made reservations for Elvis Week, you may use the phone number 901-332-3322 which is for Graceland.

Can you help me find a hotel room for Elvis Week?
Please click here to visit the partners section of the site for a listing of hotels.